Water Heater FAQ’s

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Read about the most common issues with water heaters that we come across and the answer to our water heater FAQ’s. These are the we are questions asked most often by our customers.

Water Heaters generally have three main problems. They leak, they do not produce any hot water or they produce lukewarm water.

No Hot Water?

If you find yourself without any hot water and you are relatively sure it is due to a faulty water heater, the next thing to do is to find out what type of unit you have. Is your water heater gas or electric water heater?

If you are not sure, give us a call 24/7 at (650) 342-7824 to let us help you determine what type of water heater you have and what the problem might be.

Try A Little Troubleshooting

If you know what type of water heater you have, then read more below on some simple troubleshooting.

Pilot Light Out

If you have a gas water heater, the first thing to check is to see if your pilot light is on. If your pilot is out – follow the instructions on the front of the water heater and try to re-light your pilot. This may solve your problem.

Pilot On – No Hot Water

If your pilot light is on and your not getting any hot water, it is most likely a faulty thermostat or burner. You can try turning the temperature on the water heater up and see if the burner turns on. If the burner turns on, give the tank a little time to heat up and see if you get hot water. However, if the burner does not turn on or turns on and goes right off, there is a problem and it’s time to call for help. Some additional troubleshooting over the phone with one of our water heater experts may help solve the problem, if not we can schedule an appointment for a technician to diagnose and repair the water heater.

Contact our experts 24 hours, a day 7 days a week at (650) 342-7824 for help. You can also read more of our no hot water FAQ’s on our main website or watch some of our videos for help.

Leaking Water Heater

When a water heater is leaking from the bottom of the tank, the tank inside, also known as the internal tank has fractured or cracked. When this happens there is not a repair and your water heater will need to be replaced. However, there are certain times when a flex line, fitting or a plumbing part attached to the water heater may cause a water heater to leak. In this case the water heater can often be repaired.

A South San Francisco Water Heaters Only, Inc technician can diagnose the problem with your water heater and let you know exactly what the solution is, then fix or replace your water heater right away.

Call us to schedule an appointment for an on-site diagnosis and have a technician arrive to solve your water heater problem quickly. We have live customer service available 24 hours a day to help you with any water heater problem. Call (866) 946-7842 and speak with a water heater expert now. If your water heater is leaking badly, our water heater expert can help you turn off the gas and water to help alleviate any possible water damage.

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